If your package was delivered and you did not received here is what you can doįor USPS deliveries, you can file a mail theft complaint with the U.S. If you have experienced issues with packages being stolen in the past, we encourage you to consider having your order shipped to your place of work or contact us to request a signature upon delivery. We encourage you to track your package and sign up for delivery alerts from the carrier so you can make arrangements to retrieve your package as soon as possible. We are not responsible for packages that are scanned delivered by the carrier and have been stolen or misplaced. Any other fees associated with the return such as import duties or return shipment fees will also be deducted from the refund. If you request to have the item reshipped, we will invoice you for shipping. The buyer will be responsible for any and all charges that your country may apply for importing a good into your country.Īny packages that is returned to our facility as undeliverable, or refused will be subject to a 20% restocking fee on the frame and the lenses are subject to the return policy. If purchasing from outside the US please note it is the buyers responsibility to determine if any Duties and Taxes will be assessed by the importing country based on current laws governing imports. If you added prescription lenses to your order please allow an additional 1-5 business days for your order to process.Īll Washington State customers will be charged sales taxes as we are required to collect for the State of Washington. Delivery times exclude weekends, and holidays. Your actual delivery date may vary due to the products availability as well as your delivery location and any unexpected weather conditions. In-Transit Time + Processing Time = Delivery Time

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